The Paddy Box Team would like to make your online shopping experience as pleasant as possible, so our shipping methods and policies have been designed to get your order to you quickly and efficiently. Please note: Order processing times may take 24-72 hours and this is not included in delivery times.

DOMESTIC SHIPPING

DPD and DHL Delivery - Courier Service: As all orders are packed individually and to a high standard they are processed within 1-2 working days. The items will be shipped and then received by you within 3 - 5 business days within Ireland. You will be notified by email once your items have been dispatched. In most cases orders within Ireland will be received within 1-3 business days of shipping. Please note: to guarantee delivery, we recommend your parcel to be sent to an address where there will be someone to receive it between 9am-5pm as a signature will be required upon delivery. We will endeavour to get your order to you as soon as possible.

INTERNATIONAL SHIPPING

We offer worldwide shipping. Please see cart for further details on pricing.

UPS, DHL and DPD – International Express - orders within Europe and worldwide are sent by courier and will be received within an estimated 7-14 business days of shipping. Customers are issued with a tracking number for their package and they may track it until it is delivered. International customers are responsible for their own local duties and taxes. We cannot accept responsibility for delays in delivery due to unforeseen circumstances eg; strikes, weather, flight delays etc.

Delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. We will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.

We can not accept responsibility for delays in delivery due to customs activities in respective countries, neither we nor the delivery company have control of this. Please note each country has different customs clearance levels. Although most countries accept all imports some items may be refused entry to a specific country.

Every effort will be made to have your products delivered on the date you have requested but specific delivery times or dates cannot be guaranteed and may take longer.

If your recipient is not available to accept their item when we attempt delivery, the following will happen:
- Notification of an attempted delivery will be left at the address by the courier
- It will then be the responsibility of the recipient to collect the package from the nearest available post office or sorting office (this will be specified on the notification left at the address.
- If no attempt is made to collect the package, it will be returned to the sender and is non-refundable.
- A box may be resent at the customers expense for up to 30 days after receipt.

International Express, UK/EU Express, US/Canada Express and Rest of the World Express - International customers are responsible for their own local duties and taxes. We cannot accept responsibility for delays in delivery due to unforeseen circumstances eg; strikes, weather etc. We can not accept responsibility for delays in delivery due to customs activities in respective countries, neither we nor the delivery company have control of this.
Every effort will be made to have your products delivered on the date (business day) you have requested but specific delivery times or dates cannot be guaranteed.

As couriers require a signature, parcels cannot be left unattended. If your recipient is not available to accept their item when we attempt delivery, this is what will happen:

By phone (on the number you have provided when ordering for your recipient)(please make sure that the number provided is a valid number for the country the box is being delivered too, and not Ireland as our couriers cannot call international numbers) we will offer them the following range of options for alternative delivery options

- along the same delivery route:
a) Leave the delivery with a neighbour specifically selected by the recipient
b) Delivery at an alternative date and time
d) Delivery to the nearest Delivery Sorting Office 
• We will re-address the item in line with your recipients chosen option and deliver it to the agreed alternative delivery point.
• We will deliver a note into the original delivery address to advise them of successful delivery to the alternative delivery point
– they will need this note to collect their item.
• The parcel will be held for 5 days before being returned to origin if it is not collected.

For temperature sensitive Paddy Boxes: The recipient must be available to take the delivery or collect it within 24 hours in order to refrigerate it or the contents will unfit for consumption. DHL provide tracking details for each box and the customer must be aware of the delivery status at all times. Failure to collect the box within 24 hours of the delivery attempt will result in the contents being unfit for consumption, the order is non-refundable as it is the customers responsibility to collect the package in a timely manner knowing the temperature sensitive nature of the contents.

Please note: During the December peak period, deliveries for specific days or times cannot be guaranteed.

Extreme weather conditions and customs security delays are outside of our control.

Please note we cannot deliver to PO Boxes or APO addresses.

INCORRECT DELIVERY ADDRESS / UNDELIVERABLE PARCEL

It is the responsibility of the customer to ensure that all delivery details provided at the time of purchase are accurate and complete, including the recipient’s full address, native contact number, and any required customs information (if applicable).

If a parcel is returned to us the following will apply:

A re-delivery fee will be charged, including:

• Applicable shipping costs
• A €10 administration fee

In circumstances where a parcel cannot be returned to us (including, but not limited to,  shipments that are abandoned or destroyed by the courier or customs authorities), no refund or replacement will be issued.

A parcel may be considered undeliverable or abandoned due to reasons including, but not limited to:

• Incorrect or incomplete address details
• Invalid or non-local contact phone number
• Recipient no longer residing at the address provided
• Failure to provide required customs information
• Failure to engage with customs authorities or courier requests
• Failure to collect the parcel from a designated collection point within the required timeframe

In such cases, The Paddy Box is not liable for the loss of the parcel, and no refund or replacement will be provided.

CANCELLATIONS

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to cancellation the order will be deemed valid.

VOUCHER TERMS & CONDITIONS

All orders are subject to availability and confirmation of the order price.
Paddy Box Vouchers are a 1 use only voucher, after it is redeemed it cannot be used again and is deactivated. Each voucher entitles the holder to 1 Paddy Box delivered to their respective location. When the voucher code is entered in the checkout area, "FREE SHIPPING" will appear. The shipping price has been included in the price of the voucher. The price of the Paddy Box will also be deducted. All Paddy Boxes ordered with vouchers will be shipped using DHL.

DHL International customers are responsible for their own local duties and taxes. We cannot accept responsibility for delays in delivery due to unforeseen circumstances eg; strikes, weather etc. We can not accept responsibility for delays in delivery due to customs activities in respective countries, neither we nor the delivery company have control of this. Every effort will be made to have your products delivered on the date (business day) you have requested but specific delivery times or dates cannot be guaranteed. As couriers require a signature, parcels cannot be left unattended.

COUNTRIES WE DO NOT DELIVER TO

Afghanistan, Belarus, Brazil, Central African Republic, Democratic Republic of Congo, Eritrea, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Somalia, Sudan, Syria, Yemen and Zimbabwe.

WEBSITE CONTENT

All imagery on our website is for illustrative purposes only. We do not claim to be or represent any of the brands that are used within our products. Product imagery may contain props or visual aids to showcase a themed product and these are for illustrative purposes only. All items included in each Paddy Box is listed on the respective product pages on the website.

PAYMENT

At The Paddy Box we accept Credit Card payment via stripe. The Paddy Box reserves the right to amend the price of our products without notice.

OWNERSHIP AND RISK

Ownership and risk of damage in the items passes to the client upon delivery to the clients specified delivery address.

FOOD ALLERGIES & DIETARY RESTRICTIONS

It is the responsibility of the customers and recipients of a Paddy Box to check the packaging of the food products contained within the box to ensure they are comfortable giving it to a person with a food allergy or dietary restriction or consuming it themselves. The Paddy Box does not take any responsibility for any issues to do with allergies or dietary restrictions with the food products within the gift boxes.

OVER 18 POLICY

The purchase of gift boxes including alcoholic beverages can only be made by persons aged 18 or over. The recipient of gift boxes including alcoholic beverages must also be aged 18 or over.

PRIVACY POLICY

At The Paddy Box HQ we are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to The Paddy Box website and governs data collection and usage. By using The Paddy Box website, you consent to the data practices described in this statement.

Mobile Terms of Service

The Paddy Box

Last updated: Aug. 15, 2024

The The Paddy Box mobile message service (the "Service") is operated by The Paddy Box (“The Paddy Box”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Paddy Box’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Paddy Box through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, Abandoned Cart, Competitions, Product Launches, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Paddy Box. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to ThePaddyBox or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Paddy Box mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to ThePaddyBox or email hi@thepaddybox.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

INFORMATION COLLECTION

The Paddy Box collects and uses your personal information to operate The Paddy Box website and deliver the services you have requested. We may also use your information to contact you about other products or services The Paddy Box have available. The Paddy Box will not disclose any of your personal information without notice, only if required to do so by law.

REFUND POLICY

All orders are non refundable. In the event that an item is damaged during the shipping process feel free to contact us at hi@thepaddybox.com and we will be happy to help you with any issues. Please contact us on hi@thepaddybox.com if you have any other queries in relation to refunds. Evidence of any damaged item would need to be sent to The Paddy Box via email or post within 14 days of the receipt of the package in order for a full investigation to take place. All boxes are subject to changes without warning and in the event that an item is not available, a substitute of the same value will be incorporated into the box.