Refund policy

 

All orders are non refundable.

In the event that an item is damaged during the shipping process feel free to contact us at customercare@thepaddybox.com and we will be happy to help you with any issues. Any damaged goods would need to be reported to us within 14 days of receipt of the package.

In the event a package is not delivered, this must be reported to us within 30 days of the expected delivery date. Any reports made after the 30 days will not be subject to a refund or replacement. 

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will be able to reconfirm your order at the correct price or be given a full refund of the price you paid. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Please contact us on customercare@thepaddybox.com if you have any other queries in relation to refunds.

Evidence of any damaged item would need to be sent to The Paddy Box via email in order for a full investigation to take place. All boxes are subject to changes without warning and in the event that an item is not available, a substitute of the same value or more will be incorporated into the box.

INCORRECT DELIVERY ADDRESS / UNDELIVERABLE PARCEL

It is the responsibility of the customer to ensure that all delivery details provided at the time of purchase are accurate and complete, including the recipient’s full address, native contact number, and any required customs information (if applicable).

If a parcel is returned to us the following will apply:

A re-delivery fee will be charged, including:

    • Applicable shipping costs
    • A €10 administration fee

In circumstances where a parcel cannot be returned to us (including, but not limited to,  shipments that are abandoned or destroyed by the courier or customs authorities), no refund or replacement will be issued.

A parcel may be considered undeliverable or abandoned due to reasons including, but not limited to:

  • Incorrect or incomplete address details
  • Invalid or non-local contact phone number
  • Recipient no longer residing at the address provided
  • Failure to provide required customs information
  • Failure to engage with customs authorities or courier requests
  • Failure to collect the parcel from a designated collection point within the required timeframe

In such cases, The Paddy Box is not liable for the loss of the parcel, and no refund or replacement will be provided.