We deliver worldwide with our shipping partners DHL and DPD. We've sent Paddy Boxes to some pretty far flung places so wherever you'd like to send a Box of Grá to, we'll get it there for you. See our Terms & Conditions section for all our shipping information.

DHL Delivery times
Ireland = 1-2 working days
UK Express = 1-2 working days UK Economy = 2-4 working days
EU Express = 1-2 working days EU Economy = 3-5 working days
New York = 1-2 working day
US = 2-4 working days
Canada = 3-5 working days
Australia = 4-6 working days
New Zealand = 7-10 working days
UAE = 3 working days (Expect delays in the Middle East)
Asia Pacific = 3-4 working days
Rest of the world = 4-10 working days

The short answer is NO! You will not be charged customs fees.

The US customs authorities now charge a 15% customs fee on all imported shipments from the EU.

As we are a gift company and send large volumes to the US, we would not want anyone receiving a Paddy Box to have to pay customs on it on arrival in the US. So, all our shipments to the US are Duty Pre-Paid so the purchaser and receiver will not need to worry about any fees on arrival.

The vast majority of countries do not charge duties on shipments, but some countries may charge customs duties and taxes on arrival into the country. These costs can vary greatly and neither The Paddy Box or our delivery partners have any control over this process. It is completely at the discretion of the respective customs authority.

Please find a list of countries below that are likely to charge customs fees.

• Afghanistan
• Argentina
• Bangladesh
• Barbados
• Brazil
• China
• Colombia
• Costa Rica   
• Egypt
• Ethiopia
• Iceland
• India
• Iraq
• Israel
• Kenya
• Lebanon
• Mexico
• Myanmar
• Nigeria
• Norway
• Pakistan
• Peru
• Qatar
• Russian Federation
• South Africa
• Thailand
• Vietnam

If you would like to send a Paddy Box to one of these locations, please contact
customercare@thepaddybox.com and we can assist you every step of the way to make sure the box arrives in a
timely manner.

Our shipping partner is DHL, this is a standard and express shipping service with extensive tracking facilities. To calculate shipping, select an item from the shop you would like to send, add the item to your shopping basket and proceed to checkout. At checkout, input the address you would like to send the box to and pricing for standard and premium shipping will appear. You be able to view the shipping cost and total cost of the item plus shipping.

Our International shipping partners are DHL, UPS and DPD. DHL provide a standard and express shipping service with extensive tracking facilities. When you make your order, you will receive an email from DHL, UPS or DPD detailing the tracking number as soon as the order is dispatched.

Our delivery partners will make every effort to get every package to the specified destination safely and on time. If the recipient is not at the address when the package arrives, the courier will leave attempt to contact the recipient on the phone number provided (only if it is a phone number native to the delivery country) and may try again within the next 2-3 days. The driver may also leave the box in a safe location or leave the box with a neighbour. If delivery attempts have been unsuccessful, notification will be given on the tracking details and it will then be up to the recipient to contact the delivery company to arrange collection or re-delivery. For full information on this topic please see our Terms and conditions page

If you see an issue with your delivery such as customs issues, an incorrect/insufficient address or that the recipient cannot be reached. Please contact us immediately on customercare@thepaddybox.com and we will investigate and liaise with the delivery partner to help solve the issue quickly.

Due to ongoing disruption in the Middle East, there are a number of restrictions and issues to note.

The following locations are not open for commercial delivery at present (please check with us as the situation is changing daily):

• Iran

The following locations are open to delivery, but will now have an "Elevated Risk" price increase of €30 on top of the price (this is a courier fee). Delivery times are also affected.

• Afghanistan
• Bahrain
• Iraq
• Israel
• Jordan
• Kuwait
• Lebanon
• Libya
• Mali
• Oman
• Qatar
• Saudi Arabia
• Syria
• United Arab Emirates
• Yemen

You’re in the right place by being on our website! Head to the top of our website page and click “Shop’ to see our range of boxes. Here you will see a range of pre-made, themed boxes and our custom box at the bottom of the page. You can click the box name to see a list of product options contained or if you’re ready to order quickly, click ‘Buy Now’ and the item will go directly into your shopping basket.

- When you’re ready to buy, click on the shopping basket and it will pop up for you.
- Below the word “Checkout” you will see “Shipping shown for”. Click “Change” to set the location to the destination you’d like to send your Paddy Box.
- You will then be asked to include the Country, State and Postcode (if you don’t have one leave this area blank).
- When you’re done, 2 delivery options will appear below; The Premium DHL deliver or Standard An Post deliver (price will also be included).
- You will then be brought back to the shopping basket, click “Checkout”.
- Enter the full name and delivery address for the recipient of the box (please include a phone number if possible) and if you do not have a “postcode” please leave that area blank
- Choose your delivery method and click “Continue”
- Enter your email address so we can send you a receipt and an update when the box has been shipped. Remember to write a personal note for the person you’re sending the Paddy Box toEnter YOUR billing address. Please enter your full name and address in this section. For Ireland, please leave the “Zip/Postal code” area blank.
- Click “Continue”
- enter your credit card details that match your billing address and then you’re done.
- We’ll email you to confirm the order and then again when it is shipped.

Simply click on the “Custom Box” in our online shop and you'll be shown an extensive list of items you can choose. Due to size and weight restrictions there are some limitations to choices. You can choose one type crisps, you may include as many “Tea Time” products as you wish, 1 “Heavy” product and up to 3 “Gift Items”. You must choose 10 items in order to complete the order, you can add a personal note too.

Unfortunately not. As much as we'd like to send personal items to loved ones abroad, this is not possible for us to do based on shipping regulations and logistical reasons.

If you're having any issues ordering on the website, contact us any time on hi@thepaddybox.com and we'd be delighted to assist you.

Great, thanks a mill for your order. Check your email, you should have an order confirmation within the next few minutes. If you didn't get an email, check your spam folder. If there's nothing in there, contact us on customercare@thepaddybox.com and we can assist

We aim to have boxes, ordered on business days, dispatched within 24 hours. Once your box has been dispatched you will get an email confirming it has left our HQ.

No problem, Here are our contact details;

Tel: 01 8505093

Email: customercare@thepaddybox.com