Shipping policy

 

DOMESTIC SHIPPING

An Post Delivery - Courier Service: As all orders are packed individually and to a high standard they are processed within 1-2 working days. The items will be shipped and then received by you within 3 - 5 business days within Ireland. You will be notified by email once your items have been dispatched. In most cases orders within Ireland will be received within 1-3 business days of shipping. Please note: to guarantee delivery, we recommend your parcel to be sent to an address where there will be someone to receive it between 9am-5pm as a signature will be required upon delivery. We will endeavour to get your order to you as soon as possible.

INTERNATIONAL SHIPPING

We offer worldwide shipping. Please see cart for further details on pricing.

An Post – International Express - orders within Europe and worldwide are sent by courier and will be received within an estimated 7-14 business days of shipping. Customers are issued with a tracking number for their package and they may track it until it is delivered. International customers are responsible for their own local duties and taxes. We cannot accept responsibility for delays in delivery due to unforeseen circumstances eg; strikes, weather, flight delays etc.

Delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. We will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.

We can not accept responsibility for delays in delivery due to customs activities in respective countries, neither we nor the delivery company have control of this. Please note each country has different customs clearance levels. Although most countries accept all imports some items may be refused entry to a specific country.

Every effort will be made to have your products delivered on the date you have requested but specific delivery times or dates cannot be guaranteed and may take longer.

If your recipient is not available to accept their item when we attempt delivery, the following will happen:
- Notification of an attempted delivery will be left at the address by the courier
- It will then be the responsibility of the recipient to collect the package from the nearest available post office or sorting office (this will be specified on the notification left at the address.
- If no attempt is made to collect the package, it will be returned to the sender and is non-refundable.
- A box may be resent at the customers expense for up to 30 days after receipt.

International Express, UK/EU Express, US/Canada Express and Rest of the World Express - International customers are responsible for their own local duties and taxes. We cannot accept responsibility for delays in delivery due to unforeseen circumstances eg; strikes, weather etc. We can not accept responsibility for delays in delivery due to customs activities in respective countries, neither we nor the delivery company have control of this.
Every effort will be made to have your products delivered on the date (business day) you have requested but specific delivery times or dates cannot be guaranteed.

As couriers require a signature, parcels cannot be left unattended. If your recipient is not available to accept their item when we attempt delivery, this is what will happen:

By phone (on the number you have provided when ordering for your recipient)(please make sure that the number provided is a valid number for the country the box is being delivered too, and not Ireland as our couriers cannot call international numbers) we will offer them the following range of options for alternative delivery options

- along the same delivery route:
a) Leave the delivery with a neighbour specifically selected by the recipient
b) Delivery at an alternative date and time
d) Delivery to the nearest Delivery Sorting Office 
• We will re-address the item in line with your recipients chosen option and deliver it to the agreed alternative delivery point.
• We will deliver a note into the original delivery address to advise them of successful delivery to the alternative delivery point
– they will need this note to collect their item.
• The parcel will be held for 5 days before being returned to origin if it is not collected.

For temperature sensitive Paddy Boxes: The recipient must be available to take the delivery or collect it within 24 hours in order to refrigerate it or the contents will unfit for consumption. DHL provide tracking details for each box and the customer must be aware of the delivery status at all times. Failure to collect the box within 24 hours of the delivery attempt will result in the contents being unfit for consumption, the order is non-refundable as it is the customers responsibility to collect the package in a timely manner knowing the temperature sensitive nature of the contents.

Please note: During the December peak period, deliveries for specific days or times cannot be guaranteed.

Extreme weather conditions and customs security delays are outside of our control.

Please note we cannot deliver to PO Boxes or APO addresses.

INCORRECT DELIVERY ADDRESS / UNDELIVERABLE PARCEL

It is the responsibility of the customer to ensure that all delivery details provided at the time of purchase are accurate and complete, including the recipient’s full address, native contact number, and any required customs information (if applicable).

If a parcel is returned to us the following will apply:

A re-delivery fee will be charged, including:

    • Applicable shipping costs
    • A €10 administration fee

In circumstances where a parcel cannot be returned to us (including, but not limited to,  shipments that are abandoned or destroyed by the courier or customs authorities), no refund or replacement will be issued.

A parcel may be considered undeliverable or abandoned due to reasons including, but not limited to:

  • Incorrect or incomplete address details
  • Invalid or non-local contact phone number
  • Recipient no longer residing at the address provided
  • Failure to provide required customs information
  • Failure to engage with customs authorities or courier requests
  • Failure to collect the parcel from a designated collection point within the required timeframe

In such cases, The Paddy Box is not liable for the loss of the parcel, and no refund or replacement will be provided.

CANCELLATIONS

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to cancellation the order will be deemed valid.